Based on feedback gained from the data, they can automatically implement backup protocols when network quality is low. Part of what allowed them to scale quickly even in the face of this complex challenge was Twilio's Network Quality API, which Honorlock uses to monitor the network quality of test takers. With that kind of growth, technical complications are inevitable, especially when you’re serving students across the country whose devices and network quality vary. “It was the highest that we had ever imagined,” Hernandez said. began, Honorlock’s user base grew larger than ever before with usage growth of ten times just between January and April. That’s because as soon as lockdowns across the U.S. “Honestly,” Hernandez said, “if we hadn't moved to Twilio when we did, we would not have been able to get through COVID-19 at all.” They switched in 2019, which turned out to be perfect timing. Prior to partnering with Twilio, Honorlock already had a video provider, but their solution couldn’t scale quickly enough to the team’s expectations. Doing so preserves a live, human perspective as an integral part of the proctoring experience. If the AI catches behavioral red flags in the stream as it’s captured by Twilio Video, proctors can then enter the exam on an on-call basis. Instead of defaulting to one of these methods, Honorlock’s team opted to build something unique: “We use AI to inform the proctors of which session they should be jumping in on or not,” Hernandez explained.
“On the other side, we have competitors that have a set number of proctors who literally sit there and watch you take your entire exam, which creates stress for students and limits capacity.” “We have competitors that use only AI, which creates a lot of noise in terms of when an instructor goes to review it,” said Andy Hernandez, Honorlock’s senior architect, product and software.
Honorlock isn’t the only online proctoring solution on the market, but what sets them apart is the unique way their platform blends automation and live proctoring to create an agile, intelligent strategy for student monitoring.
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